DOCUMENTS & FORMS
Terms & Conditions
| Terms & Conditions - Electricity |
| Terms & Conditions - Gas (old, to apply to 31 January 2026) |
| Terms & Conditions - Gas (new - to apply from 1 February 2026) |
Consumer Care Policy
Electricity Direct Limited has a Consumer Care Policy (see below) that complies with the Consumer Care Obligations which can be found here: Consumer Care Obligations | Electricity Authority
| Consumer Care Policy.pdf |
If you have any questions, please feel free to contact us here: Contact Us - ELECTRICITY DIRECT LIMITED
Medically Dependent & Vulnerable Customers
| EA Medical Dependence Fact Sheet |
| EA Need Help Paying Your Bill Fact Sheet |
Complaints Process
| EDL Complaints Process |
Privacy Policy
| EDL Privacy Policy 2023 |
Fees & Charges
| EDL Fees |