Medically Dependant & Vulnerable Customers
Do you need power for medical reasons?
If you, or anyone in your house, depends on electricity to run critical medical equipment, we would consider you a medically dependent customer.
In order to verify your medical status, we will need confirmation from your doctor or healthcare professional. You can do this by gaining written confirmation, otherwise, you can provide us with their contact details, and we can gain verbal confirmation from them.
Once your medical status has been confirmed, we'll make a note on your file advising that you are a medically dependent customer and that disconnection of your electricity could threaten the health and wellbeing of you or a family member.
If you believe you could be classified as either a vulnerable or medically dependent customer, please let us know as soon as possible by contacting us.
| EA Medical Dependence Fact Sheet |
Do you need help paying your bill?
We understand that it can sometimes be hard to pay your bills.
If you find yourself in need of assistance, please contact us. We will listen to your situation and take it seriously. We will also work with you on options to keep your power connected and can assist in directing you to services which may be able to help you.
We understand that it can sometimes be hard to pay your bills.
If you find yourself in need of assistance, please contact us. We will listen to your situation and take it seriously. We will also work with you on options to keep your power connected and can assist in directing you to services which may be able to help you.
| EA Need Help Paying Your Bill Fact Sheet |
You may also find the following services helpful:
Money Talks
MoneyTalks is a free and confidential financial helpline that can connect you with financial mentors and other community services.
website click here: Home | Money Talks
phone: 0800 345 123
Citizens Advice Bureau
A nationwide network providing free, confidential, independent information on your rights and how to access the services you need.
website click here: Citizens Advice Bureau
phone: 0800 367 222
Work and Income
Work and Income is here to help you financially if you're on a low income or not working.
website click here: Work and Income
phone: 0800 559 009
Community Energy
Network Energy efficiency and healthy homes community-based specialists.
website click here: Community Energy Network
Eco Design Advisor
Improving the comfort, health and performance of New Zealand homes.
website click here: Resources - Eco Design Advisor
EnergyMate
EnergyMate is a free energy coaching service for households at risk of energy hardship that are struggling to pay their power bill or keep their home warm, delivered by the Electricity Retailers’ Association.
website click here: Home - EnergyMate
Money Talks
MoneyTalks is a free and confidential financial helpline that can connect you with financial mentors and other community services.
website click here: Home | Money Talks
phone: 0800 345 123
Citizens Advice Bureau
A nationwide network providing free, confidential, independent information on your rights and how to access the services you need.
website click here: Citizens Advice Bureau
phone: 0800 367 222
Work and Income
Work and Income is here to help you financially if you're on a low income or not working.
website click here: Work and Income
phone: 0800 559 009
Community Energy
Network Energy efficiency and healthy homes community-based specialists.
website click here: Community Energy Network
Eco Design Advisor
Improving the comfort, health and performance of New Zealand homes.
website click here: Resources - Eco Design Advisor
EnergyMate
EnergyMate is a free energy coaching service for households at risk of energy hardship that are struggling to pay their power bill or keep their home warm, delivered by the Electricity Retailers’ Association.
website click here: Home - EnergyMate